“It’s not often, in business, when someone writes you something positive. I have been utilizing your service since March and I’m extremely happy with how we are progressing. Personally, I wasn’t a believer knowing I’ve employed many secretaries and office managers over the past 20 years but, I am now very confident that I’ve made the correct decision.
Over the past several weeks, I have received a few complaints about the ladies knowledge of the product and I would expect some grumbling. However, I have heard nothing but praise when it relates to your staff. I simply want you to know that you have an exceptional staff working with you.
They are tenacious and willing to learn all aspects of my business. Their customer service, phone edict and willingness to learn is exactly what I would hire!”
R Lehmann - EZ Mount
“Contractors Assistant has been a pleasure to work with. They treat Post Handyman Services as a valued client, and have gone above and beyond many times. Their technology works. They are helping PHS reach important business goals while preserving our bottom line.”
-Robert Post, Post Handyman Services
“Obviously our success is dependant upon answering prospect calls live and then being able to provide the immediate service of scheduling” says owner Tom Griffith. “We used to pay a person $1600 to this part time. We now use Contractors Assistant to do this full time for about half that amount and our business volumes have doubled and tripled.”
-Tom Griffith, DeckMaster
Using the services that Contractors Assistant provides has been the best decision I have made for my business. Our remote receptionists not only help to retain clients through live answer, but actually pre-qualify our sales leads for us. Now my guys don’t have to spend time on the phone with prospects just to find out that they are not qualified.
-Mack Yaussy, Nuance Painting
“Before signing up with Contractors Assistant, we lost a lot of calls and leads into the vacuum of our answering machine. Then, it would be after hours when we listened to the messages, resulting in our response not being the swiftest. Now, our calls are screened and we answer the important ones in real time. If we’re not in the office, the Contractors Assistant receptionists use their “follow-me” communications and track us down. Last time we were on the opposite coast of the country, it was with the confidence of knowing all important calls would follow us. And if there is a new message in the system, the call notification lets us know that there is a pending message right away. Thanks to the Contractors Assistant, our phone calls get answered right away, in a warm, courteous manner, and our image has increased many fold.”
-Jim Hallgren, Concept Lighting
The professionalism of the staff at the Contractors Assistant was instrumental in our success in launching this product line here in the US. The people answering the phones were always polite and efficient. They took the time to learn our product line so that customers felt as if they were really calling a corporate office. They were able to help us with order taking, which can be a complex process for window coverings. Thanks to their efforts, we are now in several retail chains including 10 stores in Manhattan and have nearly 50 dealers across the US selling our products.
-David Cross, Shadow Inside
“Over the many months that I have been using Contractors Assistant, I have received several excellent reports from my clients regarding the polished and efficient work ethic of the staff…”
-Melody Isaac , Windowology
“On an almost daily basis, I receive compliments from clients and co-workers regarding the level of professionalism of the receptionist team members.”
-Michelle Randag, Dynalco Controls